Choozle team Archives - choozle https://choozle.com/blog/category/choozle-team/ Tue, 22 Oct 2024 11:45:29 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://choozle.com/wp-content/uploads/2024/04/Choozle_Favicon-150x150-1.png Choozle team Archives - choozle https://choozle.com/blog/category/choozle-team/ 32 32 An Overview of Choozle Employee Benefits with Christine Jones https://choozle.com/blog/choozle-employee-benefits/ Thu, 05 Sep 2024 05:43:36 +0000 https://choozle.com/?p=43997 Facebook Instagram X-twitter Linkedin Youtube One of Choozle’s top priorities now, and since the beginning of the company, is a culture that supports the whole well-being of employees. We strive to create a culture where employee happiness is top-of-mind and in turn, a happy office, as we grow and continue to welcome new Choozlers to the […]

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Picture of Christine Jones

Christine Jones

Christine Jones is a seasoned People Operations professional with more than 15 years of diverse experience in the field. Serving as the Sr People Operations Generalist at Choozle, Christine leads all aspects of People Operations functions, playing a critical role in shaping the company’s organizational culture and enhancing employee engagement. Christine’s expertise encompasses talent acquisition, performance management, employee relations, training and development, benefits administration, key initiatives, and compliance. Committed to fostering inclusive workplaces, Christine strives to ensure every employee feels valued, respected, and empowered to thrive. When she’s not at work, you can find her chasing a toddler around the house, frolicking in nature, or playing with her 3 horses.

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Advocating with Confidence for Yourself and Others https://choozle.com/blog/advocating-with-confidence-for-yourself-and-others/ https://choozle.com/blog/advocating-with-confidence-for-yourself-and-others/#respond Wed, 26 Jun 2024 12:33:04 +0000 https://choozle.com/?p=55304 Advocacy in the area of Diversity, Equity, Inclusion, and Belonging (DEIB) is a crucial skill in today’s diverse world. Whether standing up for yourself or others, confident advocacy fosters an inclusive environment where everyone feels valued and heard. This blog offers strategies, examples, and preparation processes to advocate effectively in both personal and professional settings, […]

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Advocacy in the area of Diversity, Equity, Inclusion, and Belonging (DEIB) is a crucial skill in today’s diverse world. Whether standing up for yourself or others, confident advocacy fosters an inclusive environment where everyone feels valued and heard. This blog offers strategies, examples, and preparation processes to advocate effectively in both personal and professional settings, whether interacting with new acquaintances or familiar faces.

Understanding DEIB Advocacy

Before diving into strategies, it’s essential to understand what DEIB advocacy entails:

Diversity: Embracing a wide range of differences, including race, gender, age, sexual orientation, disability, and more.

Equity: Ensuring fair treatment, opportunities, and advancement while striving to identify and eliminate barriers.

Inclusion: Creating environments where any individual or group can feel welcomed, respected, supported, and valued.

Belonging: Achieving an environment in which individuals feel a sense of being accepted, included, and appreciated for their unique contributions.

Strategies for Advocating for Yourself

Self-advocacy requires a nuanced approach, one that empowers you to assert your rights and values effectively. By arming yourself with knowledge and reflection, you pave the way for confident advocacy that resonates with your core beliefs and contributes to a more inclusive environment.

1. Know Your Rights and Values
Preparation:

  • Educate yourself on your rights in various contexts (workplace, community, etc.).
  • Reflect on your core values and how they align with DEIB principles.

Example: In the workplace, if you feel your ideas are being overlooked in meetings, understanding your right to be heard and knowing the value of diverse perspectives can empower you to speak up.

2. Practice Assertive Communication
Preparation:

  • Develop communication skills that balance assertiveness with respect.
  • Practice using “I” statements to express your needs without blaming others.

Example: If a colleague makes an insensitive remark, calmly stating, “I feel uncomfortable when jokes are made about gender because it creates an unwelcoming environment,” can address the issue without escalating conflict.

3. Build a Support Network
Preparation:

  • Identify advocates within your environment who share similar values.
  • Seek mentors who can provide guidance and support in DEIB matters.

Example: Joining or forming an employee resource group (ERG) can provide a platform for collective advocacy and mutual support.

Strategies for Advocating for Others

Advocating for others is a powerful way to promote DEIB in any environment. By stepping up to support those who may not have a voice, you contribute to creating a culture of inclusion and respect.

1. Listen Actively and Empathetically
Preparation:

  • Cultivate active listening skills to truly understand others’ experiences and perspectives.
  • Approach conversations with empathy and an open mind.

Example: If a colleague confides in you about experiencing discrimination, listen without interrupting, validate their feelings, and ask how you can support them.

2. Use Your Privilege to Amplify Marginalized Voices
Preparation:

  • Reflect on your own privileges and how they can be leveraged to support others.
  • Learn about the challenges faced by marginalized groups.

Example: In meetings, if you notice that a coworker from an underrepresented group is being interrupted, you can interject with, “I’d like to hear what [Name] was saying,” to ensure their voice is heard.

3. Educate and Advocate for Systemic Change
Preparation:

  • Stay informed about DEIB issues and best practices.
  • Be proactive in suggesting and supporting policies that promote equity and inclusion.

Example: Propose the implementation of bias training programs or advocate for diverse hiring practices within your organization. Come with recommendations, ask questions, be involved.

Preparing for Advocacy: The Process

Effective advocacy requires thoughtful preparation and a commitment to continuous learning. By reflecting on your own experiences, seeking out educational resources, and practicing your advocacy skills, you can build the confidence and competence needed to be a strong advocate.

1. Self-Reflection
Assess your comfort level: Understand where you feel confident and where you need growth in advocating for DEIB.
Identify triggers: Recognize situations that may challenge your advocacy efforts and prepare coping strategies.

2. Research and Education
Stay informed: Regularly read about DEIB issues, attend workshops, and engage with diverse communities.
Learn from others: Observe and learn from experienced advocates in your network or through public forums.

3. Role-Playing and Practice
Simulate scenarios: Practice advocacy conversations with trusted friends or mentors to build confidence.
Seek feedback: After role-playing, get constructive feedback to improve your approach.

4. Take Action
Start small: Begin with low-stakes situations to build your confidence.
Expand your efforts: Gradually take on more challenging advocacy roles as your skills and confidence grow.

Advocacy efforts can vary significantly depending on the context and the individuals involved. Whether you are interacting with new acquaintances or those you know well, it’s important to adapt your approach to fit the situation.

1. New Interactions

  • Be observant: Understand the dynamics and culture before jumping in.
  • Build rapport: Establish trust and show genuine interest in others’ experiences.

Example: In a new job, attend team-building events and informal gatherings to understand the organizational culture and identify potential allies.

2. Established Relationships

  • Use existing trust: Leverage the trust built over time to have deeper and more meaningful conversations.
  • Be consistent: Show ongoing commitment to DEIB values to reinforce your advocacy.

Example: With a long-time friend who makes an offhand insensitive joke, you can say, “I know you didn’t mean harm, but that joke can be hurtful to some people. Can we talk about why?”

Addressing Language and Actions: Strategies for Self-Improvement

Being an advocate for DEIB also means acknowledging when our own language or actions may have caused harm. Recognizing and addressing these moments is crucial for personal growth and fostering a genuinely inclusive environment. Here are strategies to help navigate this challenging but essential aspect of DEIB advocacy.

1. Self-Awareness and Reflection
Preparation:

  • Acknowledge Mistakes: Accept that everyone can make mistakes, including yourself. This acceptance is the first step towards meaningful change.
  • Reflect on Your Behavior: Take time to reflect on instances where your language or actions may have been harmful. Consider why you said or did what you did and how it may have affected others.

Example: If you realize that a joke you made could be interpreted as offensive, reflect on why you made that joke and the potential impact on those around you.

2. Educate Yourself
Preparation:

  • Learn about Harmful Language and Actions: Educate yourself on microaggressions, stereotypes, and other harmful behaviors. Understand why they are hurtful and how they perpetuate discrimination.
  • Seek Resources: Read books, attend workshops, and follow thought leaders in DEIB to broaden your understanding.

Example: If you used a term that someone pointed out as outdated or offensive, research the history and implications of that term to understand why it is problematic.

3. Practice Mindful Communication
Preparation:

  • Think Before You Speak: Develop the habit of pausing and considering the potential impact of your words before speaking.
  • Use Inclusive Language: Make a conscious effort to use language that is inclusive and respectful of all identities.

Example: Instead of assuming someone’s gender based on their appearance, use gender-neutral language until you know their preferred pronouns.

4. Seek and Accept Feedback
Preparation:

  • Create a Safe Space for Feedback: Let people know that you welcome and appreciate feedback about your behavior and language.
  • Respond Positively to Criticism: When someone points out that your language or actions were hurtful, thank them for bringing it to your attention and commit to learning from it.

Example: If a colleague tells you that a comment you made was insensitive, respond with, “Thank you for telling me. I didn’t realize it was hurtful, and I’ll be more mindful in the future.”

5. Apologize and Make Amends
Preparation:

  • Apologize Sincerely: If you realize you have caused harm, apologize promptly and sincerely. Avoid justifying your actions or downplaying the hurt you caused.
  • Commit to Change: Show through your actions that you are committed to not repeating the mistake.

Example: If you made an insensitive comment in a meeting, apologize to the affected person(s) privately and acknowledge the impact of your words. For instance, “I’m sorry for what I said earlier. It was inappropriate and hurtful, and I’m committed to being more thoughtful in the future.”

6. Develop Empathy and Compassion
Preparation:

  • Relate: Practice empathy by imagining how it feels to be on the receiving end of harmful language or actions.
  • Cultivate Compassion: Approach situations with a desire to understand and support others rather than judge or dismiss their experiences.

Example: If a friend shares that your words made them feel excluded, try to understand their perspective and feelings. Respond with compassion and a willingness to change.

Closing Thoughts

Advocating for DEIB with confidence, whether for yourself or others, requires preparation, practice, and persistence. Acknowledging and addressing our own harmful language or actions is a vital part of DEIB advocacy. By being self-aware, seeking education, practicing mindful communication, accepting feedback, apologizing sincerely, and developing empathy, we can grow as individuals and contribute to a more inclusive environment. The journey towards becoming a better advocate involves continuous learning, growth, and self-improvement, and every step you take helps build a more equitable and respectful world.

Picture of Christine Jones

Christine Jones

Christine Jones is a seasoned People Operations professional with more than 15 years of diverse experience in the field. Serving as the Senior People Operations at Choozle, Christine leads all aspects of People Operations functions, playing a critical role in shaping the company’s organizational culture and enhancing employee engagement. Christine’s expertise encompasses talent acquisition, performance management, employee relations, training and development, benefits administration, key initiatives, and compliance. Committed to fostering inclusive workplaces, Christine strives to ensure every employee feels valued, respected, and empowered to thrive.

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Fostering Inclusivity: The Power of Inclusive Language in the Workplace https://choozle.com/blog/fostering-inclusivity-the-power-of-inclusive-language-in-the-workplace/ Tue, 09 Apr 2024 10:30:04 +0000 https://choozle.com/?p=34000 Facebook Instagram X-twitter Linkedin Youtube In today’s diverse and dynamic workplaces, fostering inclusivity isn’t just a buzzword—it’s a fundamental aspect of creating a supportive and productive environment for all employees. One powerful tool in achieving this goal is the use of inclusive language. By consciously choosing our words and expressions, we can create a workplace […]

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Welcoming Diversity

Inclusive language acknowledges and respects diversity in all its forms—race, ethnicity, gender identity, sexual orientation, age, ability, or any other characteristic. By using neutral and affirming language, we avoid unintentionally marginalizing or excluding certain groups of people. For instance, instead of using gender-specific terms like “he” or “she,” opting for gender-neutral pronouns like “they” can ensure that individuals of all genders feel seen and respected.

Promoting a Sense of Belonging

In addition, inclusive language promotes a sense of belonging among employees. When individuals hear their identities reflected positively in the language used within the workplace, they feel more valued and accepted. This, in turn, leads to increased morale, engagement, and productivity. Inclusive language also helps to break down stereotypes and biases by challenging assumptions and promoting a more open-minded perspective.

How can employees be advocates to each other in promoting inclusive language and fostering an inclusive workplace culture?

1. Educate Yourself: Take the initiative to educate yourself about different identities, experiences, and perspectives. This could involve attending workshops, reading relevant literature, or conversing with colleagues from diverse backgrounds. The more you understand, the better equipped you’ll be to use inclusive language and support your peers.

2. Speak Up: Don’t stay silent if you hear someone using exclusionary or offensive language. Politely educate them about the impact of their words and suggest alternative, more inclusive language. Sometimes, people may not be aware of the harm caused by their language, so your intervention can help raise awareness and promote positive change.

3. Lead by Example: Be mindful of your language in everyday interactions. Use inclusive language in meetings, emails, presentations, and informal conversations. By demonstrating a commitment to inclusivity in your own words and actions, you inspire others to do the same.

4. Support Diversity Initiatives: Advocate for diversity and inclusion initiatives within your organization. This could involve participating in diversity training programs, joining employee resource groups, or supporting diversity-focused recruitment efforts. By actively championing diversity, you create a more inclusive workplace culture for everyone.

The power of inclusive language in the workplace cannot be overstated. It’s a simple yet profound way to show respect, build trust, and foster a sense of belonging among employees. Together, let’s commit to making inclusivity a goal and a reality in our workplaces and beyond.

How We Created This Guide

The journey towards creating an inclusive language guide began with recognizing the importance of diversity and inclusion within our company culture at Choozle. We worked alongside employees who shared their experiences and perspectives, highlighting the impact of language on fostering inclusivity. Internal discussions and external influences, such as societal shifts towards greater awareness of diversity issues, spurred our commitment to address language usage comprehensively. Formal initiatives were initiated, including forming a committee dedicated to diversity and inclusion. We conducted employee surveys and held focus groups to gather input on language preferences and concerns. Collaborating closely with team members, we developed best practices through iterative processes. Employees at all levels participated, offering valuable insights and feedback. This collaborative effort led to creating a comprehensive guide that serves as a reference for all communication within the organization, reflecting our collective commitment to inclusivity at Choozle.

How You Can Use This Guide

The following guidelines reflect the principles of inclusive language: utilize gender-neutral terms; refrain from using ableist language; prioritize individuals over their disabilities or circumstances; avoid making sweeping generalizations about people, regions, cultures, and countries; and steer clear of slang, idioms, metaphors, and other words with potentially negative connotations or histories. While this list isn’t exhaustive, it highlights the types of language to be mindful of.

This guide will be a valuable resource for auditing language across various mediums, including websites, software applications, documentation, and verbal communication.

Problematic Words and Phrases

This is not meant to be an all-inclusive list; please do your own research to continue to build your awareness. 

Problem Words Alternatives
Blackout Days/Dates Black/Gray Days
Blackout Days/Dates Black/Gray Days
Black & White
Contrasting concepts, simplicity, clarity, clear distinction,
Black List
deny/denied list/block list
White List
Allow list/preferred list
Blackbox
Closed box, closed system, opaque glassbox, unknown origin
Whitebox
Known, open system, clear box testing
Blackbox/Whitebox
clear/opaque, viewed/hidden, visible/invisible, clarify
Master
Primary, main, template, active, primary
Dummy Pixel
Placeholder, test
Story Grooming, Hardening
Refinement, planning, finalizing, securing, sure-up
Blindspot
unknowns
Pow-wow
Meeting, sync
Long Time No See
It’s been a while, it’s been forever
Gyp or Gypped
Robbed, cheated, defrauded
Rule of Thumb
Benchmark, guideline, standard, specification, protocol
Low-hanging Fruit, Easy-job
Fact-based, quick wins, most attainable
Circle the Wagons
Circling back, follow-up
Low Man on the Totem
Need to get approvals from others
Hold Down the Fort
Keep up to date on, being point of contact, taking the lead, get together as a team
“My Spirit Animal”
That person inspires me, I identify w/, very relatable, that’s my vibe
Mission Critical
High importance, urgency
Being on the Front Lines
Client facing
In the Trenches
Working together/alongside, still working through
Dancing Around the Fire
On the same page, alignment
Drinking the Kool-Aid, Lions Kool-Aid
Groupthink
Age Comments
Compliment facts, don’t make generalizations/assumptions/grouping
Drinkers vs Non
Coffee or drink
Anti-Country
Redirect conversation back to purpose
Political References
Redirect conversation back to purpose
Name Pronunciation
Ask them, make an effort
Mental Health, Crazy, OCD, Bipolar, ADHD
Feeling different/off/focused

Fostering Inclusivity

In addition to creating an inclusive language guide, fostering a truly inclusive workplace involves actively supporting one another as advocates by standing in solidarity. Advocates play a crucial role in advocating for and supporting marginalized colleagues. This can include amplifying their voices in meetings, challenging biased language or behavior, and actively seeking opportunities to include them in conversations and decision-making processes. By standing up against discrimination and inequality, advocates contribute significantly to creating a more inclusive environment where everyone feels valued and respected.

Solidarity transcends mere sympathy; it demands active engagement, education, and unwavering commitment to dismantling oppressive structures and fostering social justice. It’s about leveraging privilege and influence to challenge systemic inequalities, biases, and discrimination.

At its core, solidarity involves listening to marginalized voices, amplifying their experiences, advocating for their rights, and taking tangible steps toward creating an inclusive and equitable society where everyone can thrive. But solidarity doesn’t end there. It’s also about acknowledging mistakes and having the humility to apologize and learn from them.

Don’t forget that self-advocacy is equally important. Employees should feel empowered to speak up for themselves, assert their needs, and seek support when necessary. This may involve communicating preferences regarding language or accommodations, addressing instances of discrimination or microaggressions, and actively participating in initiatives to promote diversity and inclusion within the company. By advocating for themselves, employees ensure that their voices are heard and contribute to shaping a workplace culture that embraces and celebrates diversity in all its forms.

Self-advocacy is knowing one’s worth, setting clear goals, and communicating assertively, which are just a few key strategies in the arsenal of self-advocacy. By actively seeking feedback, documenting achievements, and building supportive relationships, individuals can empower themselves to navigate their professional and personal journeys with confidence and resilience.

Celebrating personal victories and fostering a culture of cross-departmental success can further bolster self-esteem and morale. And when it comes to feedback, let’s not confine ourselves to the limitations of yearly reviews. Embracing tools for continuous feedback ensures that growth and improvement remain ongoing processes.

In essence, solidarity and advocacy are intertwined pathways to empowerment and inclusivity. By embracing these principles, we not only uplift ourselves but also contribute to a more just and equitable world for all.

Final Thoughts

By fostering a culture of solidarity and advocacy alongside creating an inclusive language guide, we can continue to move forward on our journey toward building a workplace where every individual feels valued, respected, and empowered to succeed.

Picture of Christine Jones

Christine Jones

Christine Jones is a seasoned People Operations professional with more than 15 years of diverse experience in the field. Serving as the Senior People Operations at Choozle, Christine leads all aspects of People Operations functions, playing a critical role in shaping the company’s organizational culture and enhancing employee engagement. Christine’s expertise encompasses talent acquisition, performance management, employee relations, training and development, benefits administration, key initiatives, and compliance. Committed to fostering inclusive workplaces, Christine strives to ensure every employee feels valued, respected, and empowered to thrive.

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Why in-depth reporting is critical to marketers’ success https://choozle.com/blog/why-in-depth-reporting-is-critical-to-marketers-success/ Fri, 19 Nov 2021 10:23:44 +0000 https://choozle.com/?p=47359 Facebook Instagram X-twitter Linkedin Youtube Facebook Instagram X-twitter Linkedin Youtube Facebook Instagram X-twitter Linkedin Youtube Facebook Instagram X-twitter Linkedin Youtube The demand for marketers to prove the success of their digital campaigns is higher than ever before, which is why you need to have reporting that gives you everything you need to make smart and […]

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Connected TV Options for the Holiday Season with Sam Rutishauser https://choozle.com/blog/connected-tv-options-for-the-holiday-season-with-sam-rutishauser/ Tue, 09 Nov 2021 10:55:22 +0000 https://choozle.com/?p=47545 Facebook Instagram X-twitter Linkedin Youtube Sam Rutishauser joined us for a live Choozlechat last month explaining why connected TV is such a good option for highly targeted campaigns during the holiday season. Read the highlights and listen to the full podcast below. Why is CTV such a good opportunity for the holiday season? During the winter […]

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The IKEA effect and self-service advertising https://choozle.com/blog/the-ikea-effect-and-self-service-advertising/ Fri, 22 Oct 2021 11:37:30 +0000 https://choozle.com/?p=47889 Facebook Instagram X-twitter Linkedin Youtube Many of us have been here before—It’s the beginning of Q4, and you’ve just been tasked with auditing your current media vendors and researching alternative options for the upcoming year. Where do you start? What should you take into consideration? What if you miss out on a great new opportunity on the […]

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How we use our company education stipends https://choozle.com/blog/how-we-use-our-company-education-stipends/ Fri, 01 Oct 2021 07:43:06 +0000 https://choozle.com/?p=46471 Facebook Instagram X-twitter Linkedin Youtube Choozle’s culture is built around supporting our employees and making sure they have every opportunity to feel happy when they come to work. From our cabinets filled with delicious snacks to our regular team bonding events, Choozle prioritizes our employees’ happiness and growth to inform our company culture. Among the […]

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Train your team on programmatic advertising quickly and effectively https://choozle.com/blog/train-your-team-on-programmatic-advertising-quickly-and-effectively/ Thu, 29 Jul 2021 10:16:01 +0000 https://choozle.com/?p=47768 Facebook Instagram X-twitter Linkedin Youtube The ascension of digital programmatic advertising has created a rapid expansion of what marketers are expected to be proficient in. From tag management to data management to reporting results, the list goes on. This is a challenging spot to be in not only as an individual entering the programmatic advertising […]

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Where do you stand today?

Take stock of what on-demand resources you have internally and available through any partnerships (wikis, learning management systems, certifications). The time you spend with a new hire should be used to dig into the nuance, the “what if” types of questions, not the black and white basics. In order to free yourself from spending unnecessary time teaching the basics, you’ll want to invest some time upfront to create on-demand learning content for your team.

Many wikis and learning management systems (LMSs) are out there at varying price points (we use Hubspot and G2 Crowd to make it easy to browse all tools). I highly recommend creating at least an internal wiki that can be used across the entire organization, but if you can’t justify the cost, just start with a free tool, like a shared Google folder. The important thing is to get valuable content out of your head and document it where others can find it. Also, look to your partners to help with the content. Your demand-side platforms and ad servers likely have excellent training materials already. We’ve done this many times to create great training and marketing content quickly. If you can, assign wiki article creation throughout the team and set a goal since this is back burner work. We set aside 1-2 hours each Friday for a quarter and threw ourselves a happy hour as a reward!

Wikis and LMSs are notorious for getting out of date and unruly, so from the beginning assign owners to sections, have an expectation for updating (we do once per quarter), and create an article template for uniformity.

Wikis need to be fed new content regularly to limit the questions coming to you in the long term. Create a culture for you and your team to constantly ask themselves, “could this question be answered by going to our wiki”? If yes, then update accordingly!

This step sounds so boring, I know, but SO much time can be given back to you by creating a training outlet for your folks to go and have their questions answered. People also generally like to help themselves (see self-checkout at the grocery store), so they appreciate having access to the resource.

Early on, we decided to take it another step further and created an LMS that could incorporate videos for more visual learners. We recommend starting with the wiki and then taking on an LMS if it makes sense for your team and organization.

Build a modular training template

Similar to the wiki exercise, we recommend cataloging what topics and milestones you typically run through with someone in programmatic advertising training. We do a four-week training plan that always starts with a “Choozle Core” module which contains information that ANY new hire needs to know. We then have various modules to be completed that speak to different roles and their responsibilities. For example, content is customized differently for Account Manager training compared to a Technical Support Rep’s training.

Each week of training is broken down into categories, on-your-own tasks (sitting-in on client calls, watching webinars), exercises (tests the application of what they are learning), live sessions, and checkpoints. For live sessions, I own a simple Google sheet where I assign different “hosts” for each topic, outline the objective of the session and the date it is to be completed by. I’ve gotten feedback that being trained by multiple people is not only more engaging, but they get to meet more folks on their new team.

For checkpoints, I used to ask, “do you understand” and if they said, “yes,” I figured we were golden! Pretty quickly I got wise to this not being the best measure of understanding, so I started doing weekly checkpoints (mix of oral quizzes, role-playing, and delivered exercises) on topics I absolutely needed new hires to retain by a certain timeframe. It makes expectations super clear, which I’ve found helps people guide their own efforts.

Tips to make it more effective!

Give them permission to learn.

Most folks are eager to contribute ASAP to a new role and will try to fit training in on the side. I tell hires that are new to programmatic advertising to take the next four weeks for training and just be a student of the industry. That is their only job.

Crowdsource questions.

Slack, or another messaging solution, allows for a group chat during training. Questions SHOULD come up, and to help lessen the load on any one person, the newbie can drop their questions in a group chat to get answers (with the expectation they check the wiki first). This also is a great way to identify gaps in your wiki!

Watch this.

Further into programmatic advertising training, incorporate some “look over your shoulder” work time. You can have them review ad campaigns, add them to an email alias, whatever will help them see the actual work they’ll be doing and contextualize things. It will bring up very specific questions (in a good way) also.

Find an easy win.

Find an area they can quickly become proficient and start to contribute to their role. This not only helps them gain confidence and builds momentum, but you’ll see returns on your hire faster. For example, on the Support Team, we put someone new on easy reporting tickets. It helps them learn the system, remove workload from other team members, and feel a part of the team quickly.

Celebrate their wins.

It is a mental battle to learn a new industry and come onto a new team. Something as simple as a coffee or a bottle of wine for a team member that “graduated” from training means a lot and gets them excited to continue to learn.

Get feedback.

You can put a survey link into your training template or check in regularly to get tips on improving the process. I ask new hires how we could adjust to help the next person ramp up more quickly and effectively, and found I get more candid answers than if I have them rate their experience directly.

I hope this provides you some helpful tips on facilitating the training of someone new to the exciting, dynamic world of programmatic advertising. Happy marketing!

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From doing agile to being agile with Mike Baldassare https://choozle.com/blog/being-agile-mike-baldassare/ Mon, 14 Jun 2021 07:22:37 +0000 https://choozle.com/?p=59295 Facebook Instagram X-twitter Linkedin Youtube In October of 2020, Choozle invested in me to go to a Scrum Master Certification course through Mountain Goat Software with Mike Cohn. After taking in strategies and best practices from the course I locked myself in a room for many weeks, developing a plan to implement the concepts presented to […]

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How we work together with Product Managers Julie Pifer and Scott Luna https://choozle.com/blog/how-we-work-together-product-managers/ Fri, 28 May 2021 09:00:53 +0000 https://choozle.com/?p=59589 Facebook Instagram X-twitter Linkedin Youtube Working together is a phrase we’ve all heard since our early elementary school days. It’s a critical part of many work cultures and helps move projects forward between specialized teams. But since this concept has been so ever-present, it’s easy to let it fall into the background and focus on […]

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