Explore Step-by-Step How-To Guides Archive | Choozle https://choozle.com/blog/category/how-to/ Thu, 24 Oct 2024 19:55:37 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://choozle.com/wp-content/uploads/2024/04/Choozle_Favicon-150x150-1.png Explore Step-by-Step How-To Guides Archive | Choozle https://choozle.com/blog/category/how-to/ 32 32 Harnessing the Power of Retail Media in Digital Advertising https://choozle.com/blog/harnessing-the-power-of-retail-media-in-digital-advertising/ Tue, 08 Oct 2024 06:25:42 +0000 https://choozle.com/?p=34623 Facebook Instagram X-twitter Linkedin Youtube Retail media is taking a strategic position in the digital advertising space, emerging as a powerful, future-proof channel to bring brands closer to their target audiences. According to a recent forecast by eMarketer, omnichannel retail media ad spend is set to hit $59.98 billion in 2024. With such substantial investment flowing into this channel […]

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Leveraging Data for Precision Targeting

Successful retail brands are capitalizing on the rich reservoirs of data housed within major retailers’ ecosystems. By tapping into finely-tuned, purchase-based audiences, these brands achieve closed-loop measurement, accurately attributing online and in-store sales to their digital campaigns.

Retail media allows advertisers to target specific audiences based on their shopping behaviors, preferences, and demographics. This targeted approach enhances the effectiveness of advertising campaigns by reaching consumers who are more likely to be interested in the products or services being promoted.

Despite uncertainties surrounding cookie-based targeting and shifts towards opt-in advertising, retailers remain resilient, leveraging their vast repositories of first-party consumer data to drive personalized ad delivery and measured performance.

What is retail media?

In brief, retail media refers to advertising strategies where brands collaborate with retailers to reach their target audience. When you think of retail media, you probably think of more traditional examples, like branded in-store end caps or coupons and catalogs via direct mail, but modern retail media has evolved significantly with the digital transformation of the industry. 

By becoming a more integral part of the digital marketing landscape, retail media has become a mechanism where brands can leverage the data and, in many cases, the on-site inventory of their retailers and their respective platforms to promote their own products or services. Today, retailers are rolling out their own advertising platforms (see: Walmart ConnectAmazon Ads, or Kroger Precision Marketing) or partnering up with industry-leading buy-side platforms to provide advertisers the ability to target against their first-party, purchase-based audiences and accurately measure the corresponding performance and impact of their marketing efforts. So which retailer is leading the charge? 

Diversified Placement Opportunities

As retail and ad tech continue to merge, retailers are expanding their array of media placement options significantly. These encompass “on-site” advertising opportunities, which involve showcasing ads and videos directly on the retailer’s own websites or apps (for instance, Amazon Sponsored Product Ads). Meanwhile, there’s also what’s commonly known as “off-site advertising,” where retailers furnish advertisers with the necessary data to target their customers across third-party channels like Connected TV (CTV) streaming platforms, diverse web publishers, or social media platforms. Notably, all this is accomplished while leveraging the invaluable audience data inherent in their respective retail platforms.

4 Strategies for Retail Media Success

In the dynamic world of retail media, savvy brands are capitalizing on the wealth of data provided by retailers to execute highly effective omnichannel campaigns. These campaigns employ a diverse array of targeting strategies, each tailored to engage and resonate with specific audience segments, such as:

1. Competitive Conquesting: This tactic empowers advertisers to zero in on consumers who have previously or frequently purchased products from their competitors. Depending on the retailer’s capabilities, this approach can vary from broadly targeting frequent purchasers of products within your category to more precisely retargeting individuals who have recently bought specific items from your competitors.

2. Retargeting Past Purchasers: Particularly impactful for brands in industries like CPG, F&B, and apparel, retargeting past purchasers serves as a potent method to re-engage with an existing customer base. Whether the aim is to advertise a sale, introduce a new product, or maintain brand awareness, this tactic stands as a cornerstone within retail media, consistently delivering strong results across diverse campaign objectives.

3. Excluding Past Purchasers: Leveraging the same past purchaser data, many brands opt to exclude these individuals from their targeting efforts to ensure their ad impressions aren’t wasted on users who have already made a purchase and are no longer potential customers. This tactic is commonly employed by brands with a focus on one-time purchases, such as appliances or consumer electronics.

4. Targeting Lifestyle and Past & Predictive Category Buyers: Targeting Lifestyle and Past & Predictive Category Buyers: An essential aspect of retail media strategy involves leveraging retailer-syndicated lifestyle and purchase category segments to connect with the desired audience. Whether it’s a burgeoning healthy snack brand seeking out regular purchasers of organic or health-conscious products, or a pet food brand aiming to increase awareness among new or existing pet owners, this tactic serves as a fundamental upper-funnel approach for all retail media campaigns.

In summary, retail media is important due to its ability to target consumers effectively, provide valuable data insights, accurately measure results, and enhance the overall shopping experience. As the retail landscape evolves with technological advancements and changing consumer expectations, retail media is poised to become an even more crucial marketing strategy moving forward.

Ready to get started?

With Choozle, you gain access to a network of top-tier retailers and buy-side platforms, allowing you to execute strategic and high-performing media campaigns seamlessly. Whether your brand is featured on Amazon, Walmart, Target, Kroger, Albertsons, Walgreens, Meijer, Drizly, Fanatics, or any other major retailer, we’ve got you covered.

If your brand is already selling through these retail channels or simply interested in exploring the potential of retail media, our team is here to help. Reach out to us at sales@choozle.com, and let’s schedule a call to discuss how Choozle can tailor a solution to meet your specific marketing objectives. Let’s elevate your brand together.

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Hunter Phillips

Hunter Phillips is the Director of Business Development and Learning at Choozle and is passionate about helping companies drive growth through marketing technologies. Throughout his seven-year tenure with Choozle he has worked in various roles across AdOps, Product, and Partnerships. Before Choozle, Hunter led marketing efforts for several early-stage technology companies. Outside of work, Hunter spends his time traversing Colorado outdoors with his rescue pup, Pepper, and exploring all the new restaurants and live music Denver offers.

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Sleigh Your Sales: The Ultimate 2024 Holiday Advertising Strategy https://choozle.com/blog/sleigh-your-sales-the-ultimate-2024-holiday-advertising-strategy/ https://choozle.com/blog/sleigh-your-sales-the-ultimate-2024-holiday-advertising-strategy/#respond Thu, 22 Aug 2024 16:46:16 +0000 https://choozle.com/?p=76648 As the holiday season approaches, it’s not just about decking the halls—it’s about crafting the perfect advertising strategy to capture consumer attention and drive sales. The 2024 holiday season presents a golden opportunity for brands to shine, but with fiercer competition, it’s essential to have a well-planned and executed advertising strategy. This guide will help […]

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As the holiday season approaches, it’s not just about decking the halls—it’s about crafting the perfect advertising strategy to capture consumer attention and drive sales. The 2024 holiday season presents a golden opportunity for brands to shine, but with fiercer competition, it’s essential to have a well-planned and executed advertising strategy. This guide will help you unwrap the secrets to a successful holiday advertising campaign, ensuring you’re not just a part of the holiday buzz, but leading it.

Start Early: The Early Bird Gets the Sale

In the world of holiday advertising, timing is everything. While it might feel like summer just ended, savvy marketers know that holiday campaigns must start early—much earlier than you might think. More than half of consumers begin their holiday shopping in October or earlier, and nearly a quarter start as early as August. This trend highlights the importance of getting your holiday campaigns up and running well before the first frost.

Key Strategy: Launch your holiday advertising campaigns by late summer or early fall. Early engagement captures eager shoppers and establishes your brand’s presence in the competitive holiday landscape.

Holiday Advertising Checklist: Your Blueprint for Success

As you prepare for the holiday rush, a strategic plan is essential. Here’s a checklist to guide your holiday advertising efforts:

  • Understand Consumer Sentiment: Tailor your advertising to match the mood of your audience. Are they seeking luxury, or are they budget-conscious? Craft your messages to resonate with their current mindset.
  • Omnichannel Approach: Implement an integrated advertising strategy across online and offline channels, including programmatic, search, social media, and in-store promotions.
  • Consistent Messaging: Ensure your holiday message is consistent across all platforms, reinforcing your brand identity and offers.
  • Personalization: Use diverse audience segmentation to deliver personalized ads that speak directly to different consumer groups.
  • Retargeting: Focus on high-value targets like cart abandoners and previous holiday shoppers. Retargeting these groups can significantly boost conversion rates.
  • Performance Measurement: Equip yourself with tools that allow you to measure the effectiveness of your ads in real-time. Adjust your strategy based on what’s working and what’s not.

This checklist isn’t just a one-time guide—it’s a dynamic plan that should evolve as the holiday season unfolds.

Retail Media Networks: The Star of Your Holiday Strategy

Retail media networks are becoming the cornerstone of effective holiday advertising. Partners like Target (Roundel) or Walmart Connect offer unparalleled access to first-party data, allowing for precise targeting of holiday shoppers.

Why Retail Media Should Be Your Focus:

  • Unmatched Data Accuracy: Retail media networks utilize deterministic data, sourced from loyalty programs and purchase histories, ensuring your ads reach the most relevant audience.
  • Long-Term Value: The wealth of historical customer data available through retail media networks provides insights into life stages and lifestyle segments, allowing for more accurate targeting.
  • Scalability: Retail media enables you to scale your holiday campaigns efficiently, reaching a vast audience while maintaining targeting precision.

Pro Tip: Leverage first-party data from retail partners to refine your targeting. This approach will help you reach high-intent shoppers more effectively and maximize your return on ad spend.

The Power of Connected TV: Where Holiday Dreams Are Made

Connected TV (CTV) is a rising star in the holiday advertising scene. With 43% of CTV users finding TV ads helpful for holiday shopping and 72% willing to scan a QR code from a TV ad, it’s clear that CTV is an essential component of any modern holiday campaign.

Why CTV Should Be on Your Nice List:

  • Deep Emotional Impact: TV remains one of the most effective platforms for storytelling, allowing brands to connect with audiences on an emotional level that drives purchase decisions.
  • Cross-Device Reinforcement: CTV viewers often use multiple devices simultaneously. Cross-device targeting can reinforce your holiday message across platforms, increasing the likelihood of conversion.
  • Interactive Elements: Incorporating interactive features like QR codes in your CTV ads can engage viewers directly, making it easy for them to transition from watching to shopping.

Incorporating CTV into your holiday advertising strategy can help you create memorable brand experiences that resonate with consumers long after the season ends.

Social Media: The Holiday Mall of the Digital Age

Social media platforms have transformed into digital shopping malls where consumers discover, research, and purchase holiday gifts. Platforms like Instagram, Facebook, and TikTok are not just social networks—they’re crucial advertising channels that can drive significant holiday sales.

Maximizing Social Media for Holiday Advertising:

  • Engagement and Discovery: Use visually compelling and holiday-themed content to capture attention and inspire gift ideas.
  • Influencer Marketing: Partner with influencers to showcase your products in an authentic, relatable way that resonates with their followers.
  • Shoppable Posts: Utilize features like Instagram Shopping and TikTok’s Spark Ads to enable direct purchases, shortening the customer journey from discovery to conversion.

Pro Tip: Focus on creating high-quality, engaging content that blends seamlessly into the social media experience. Holiday-themed campaigns that align with current trends can help your ads stand out in a crowded space.

E-Commerce Advertising: Sleighing the Holiday Season

E-commerce continues to be a powerhouse during the holiday season, with sales projected to rise by 9.5% in 2024. Despite concerns about consumer spending, e-commerce will play a critical role in driving holiday sales.

Key E-Commerce Advertising Strategies:

  • Mobile Optimization: Ensure your e-commerce site is mobile-friendly, as mobile shopping will account for a significant portion of holiday sales.
  • Speedy Shipping: Promote fast and free shipping options in your ads to meet consumer expectations and reduce cart abandonment.
  • Personalized Ad Experiences: Use data-driven insights to create personalized ad experiences that resonate with individual shoppers.

Capitalizing on these e-commerce trends can capture a larger share of the holiday market and turn seasonal shoppers into loyal customers.

Amazon DSP: Your North Pole for Holiday Advertising

Amazon’s Demand-Side Platform (DSP) offers holiday advertisers a sleigh full of opportunities. With access to exclusive inventory on platforms like Prime Video, FireTV, and Twitch, Amazon DSP allows you to maintain a strong, consistent presence throughout the holiday season.

Leveraging Amazon DSP for Holiday Success:

  • Precision Targeting: Amazon’s proprietary data lets you target shoppers based on real-time behaviors, interests, and lifestyle segments.
  • Exclusive Inventory: Gain access to premium ad placements on Amazon-owned properties, ensuring your brand is visible to millions of engaged holiday shoppers.
  • Cross-Channel Consistency: Use Amazon DSP to integrate your advertising efforts across devices, creating a seamless experience for consumers as they move through the holiday shopping journey.

Incorporating Amazon DSP into your holiday advertising strategy will help you reach the right audience at the right time, driving conversions when it matters most.

Conclusion: Wrap Up Your Holiday Advertising with a Bow

The 2024 holiday season offers boundless opportunities for brands that are prepared to innovate and adapt. By starting your campaigns early, leveraging retail media networks, embracing CTV, and making the most of social media and e-commerce, you can create a holiday advertising strategy that stands out in a crowded marketplace.

Remember, the key to holiday advertising success lies in an omnichannel approach that keeps the consumer journey at the forefront. As the season progresses, stay agile, measure your results, and refine your strategy to ensure you’re not just participating in the holiday season—you’re leading it.

Here’s to a season of successful holiday advertising and record-breaking sales!

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About the Author

Kelsey Greissing, Director of Client Strategy at Choozle, brings extensive media expertise to the team. Her career began in political media before she transitioned into the diverse realm of digital, encompassing major media outlets, the publisher side, the agency side, and now, the DSP world. Kelsey is passionate about exploring innovative opportunities and out-of-the-box ideas, aiming to craft strategic, tailored marketing experiences for every client. She thrives on collaborating with clients and cross-functional teams to bring campaign visions to life. When not building proposals or exploring the latest industry trends, Kelsey enjoys discovering new restaurants with her husband, Brendan, and their pup, Kobi, and adding to her Goodreads 'Want to Read' list.

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Taking a Full-Funnel Approach to Paid Search https://choozle.com/blog/taking-a-full-funnel-approach-to-paid-search/ Thu, 30 May 2024 05:20:42 +0000 https://choozle.com/?p=43955 Facebook Instagram X-twitter Linkedin Youtube When we talk about effective channels for reaching customers, the first that often comes to mind is paid search advertising. It promises to put your message right in front of the people and raise brand awareness. A lot of top-of-the-funnel channels do a great job of finding large amounts of people […]

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Driving Results with Paid Media: 6 Key Trends for 2024 https://choozle.com/blog/driving-results-with-paid-media-6-key-trends-for-2024/ Tue, 30 Apr 2024 10:18:27 +0000 https://choozle.com/?p=33978 Facebook Instagram X-twitter Linkedin Youtube In today’s digital landscape, change isn’t just happening; it’s accelerating. According to Gartner’s 2023 CMO Spend and Strategy Survey, 25.6% of marketing budgets are now dedicated to paid media, underscoring its critical role in marketing strategies. The combination of new technology, changing consumer behavior, and updated regulations means the old ways of […]

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Adam Woods

Adam Woods is the Chief Executive Officer (CEO) and held two other roles at Choozle — Chief Client Officer and Chief Technology Officer. Throughout his tenure at Choozle, he has been improving the way that advertisers buy media through the Choozle platform. He has led initiatives to ensure that Choozle leads the space in terms of being a consultative partner that helps ensure the effective deployment of media through a combination of omni-channel planning, targeting best practices, upfront goal setting, and effective measurement.

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Fostering Inclusivity: The Power of Inclusive Language in the Workplace https://choozle.com/blog/fostering-inclusivity-the-power-of-inclusive-language-in-the-workplace/ Tue, 09 Apr 2024 10:30:04 +0000 https://choozle.com/?p=34000 Facebook Instagram X-twitter Linkedin Youtube In today’s diverse and dynamic workplaces, fostering inclusivity isn’t just a buzzword—it’s a fundamental aspect of creating a supportive and productive environment for all employees. One powerful tool in achieving this goal is the use of inclusive language. By consciously choosing our words and expressions, we can create a workplace […]

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Welcoming Diversity

Inclusive language acknowledges and respects diversity in all its forms—race, ethnicity, gender identity, sexual orientation, age, ability, or any other characteristic. By using neutral and affirming language, we avoid unintentionally marginalizing or excluding certain groups of people. For instance, instead of using gender-specific terms like “he” or “she,” opting for gender-neutral pronouns like “they” can ensure that individuals of all genders feel seen and respected.

Promoting a Sense of Belonging

In addition, inclusive language promotes a sense of belonging among employees. When individuals hear their identities reflected positively in the language used within the workplace, they feel more valued and accepted. This, in turn, leads to increased morale, engagement, and productivity. Inclusive language also helps to break down stereotypes and biases by challenging assumptions and promoting a more open-minded perspective.

How can employees be advocates to each other in promoting inclusive language and fostering an inclusive workplace culture?

1. Educate Yourself: Take the initiative to educate yourself about different identities, experiences, and perspectives. This could involve attending workshops, reading relevant literature, or conversing with colleagues from diverse backgrounds. The more you understand, the better equipped you’ll be to use inclusive language and support your peers.

2. Speak Up: Don’t stay silent if you hear someone using exclusionary or offensive language. Politely educate them about the impact of their words and suggest alternative, more inclusive language. Sometimes, people may not be aware of the harm caused by their language, so your intervention can help raise awareness and promote positive change.

3. Lead by Example: Be mindful of your language in everyday interactions. Use inclusive language in meetings, emails, presentations, and informal conversations. By demonstrating a commitment to inclusivity in your own words and actions, you inspire others to do the same.

4. Support Diversity Initiatives: Advocate for diversity and inclusion initiatives within your organization. This could involve participating in diversity training programs, joining employee resource groups, or supporting diversity-focused recruitment efforts. By actively championing diversity, you create a more inclusive workplace culture for everyone.

The power of inclusive language in the workplace cannot be overstated. It’s a simple yet profound way to show respect, build trust, and foster a sense of belonging among employees. Together, let’s commit to making inclusivity a goal and a reality in our workplaces and beyond.

How We Created This Guide

The journey towards creating an inclusive language guide began with recognizing the importance of diversity and inclusion within our company culture at Choozle. We worked alongside employees who shared their experiences and perspectives, highlighting the impact of language on fostering inclusivity. Internal discussions and external influences, such as societal shifts towards greater awareness of diversity issues, spurred our commitment to address language usage comprehensively. Formal initiatives were initiated, including forming a committee dedicated to diversity and inclusion. We conducted employee surveys and held focus groups to gather input on language preferences and concerns. Collaborating closely with team members, we developed best practices through iterative processes. Employees at all levels participated, offering valuable insights and feedback. This collaborative effort led to creating a comprehensive guide that serves as a reference for all communication within the organization, reflecting our collective commitment to inclusivity at Choozle.

How You Can Use This Guide

The following guidelines reflect the principles of inclusive language: utilize gender-neutral terms; refrain from using ableist language; prioritize individuals over their disabilities or circumstances; avoid making sweeping generalizations about people, regions, cultures, and countries; and steer clear of slang, idioms, metaphors, and other words with potentially negative connotations or histories. While this list isn’t exhaustive, it highlights the types of language to be mindful of.

This guide will be a valuable resource for auditing language across various mediums, including websites, software applications, documentation, and verbal communication.

Problematic Words and Phrases

This is not meant to be an all-inclusive list; please do your own research to continue to build your awareness. 

Problem Words Alternatives
Blackout Days/Dates Black/Gray Days
Blackout Days/Dates Black/Gray Days
Black & White
Contrasting concepts, simplicity, clarity, clear distinction,
Black List
deny/denied list/block list
White List
Allow list/preferred list
Blackbox
Closed box, closed system, opaque glassbox, unknown origin
Whitebox
Known, open system, clear box testing
Blackbox/Whitebox
clear/opaque, viewed/hidden, visible/invisible, clarify
Master
Primary, main, template, active, primary
Dummy Pixel
Placeholder, test
Story Grooming, Hardening
Refinement, planning, finalizing, securing, sure-up
Blindspot
unknowns
Pow-wow
Meeting, sync
Long Time No See
It’s been a while, it’s been forever
Gyp or Gypped
Robbed, cheated, defrauded
Rule of Thumb
Benchmark, guideline, standard, specification, protocol
Low-hanging Fruit, Easy-job
Fact-based, quick wins, most attainable
Circle the Wagons
Circling back, follow-up
Low Man on the Totem
Need to get approvals from others
Hold Down the Fort
Keep up to date on, being point of contact, taking the lead, get together as a team
“My Spirit Animal”
That person inspires me, I identify w/, very relatable, that’s my vibe
Mission Critical
High importance, urgency
Being on the Front Lines
Client facing
In the Trenches
Working together/alongside, still working through
Dancing Around the Fire
On the same page, alignment
Drinking the Kool-Aid, Lions Kool-Aid
Groupthink
Age Comments
Compliment facts, don’t make generalizations/assumptions/grouping
Drinkers vs Non
Coffee or drink
Anti-Country
Redirect conversation back to purpose
Political References
Redirect conversation back to purpose
Name Pronunciation
Ask them, make an effort
Mental Health, Crazy, OCD, Bipolar, ADHD
Feeling different/off/focused

Fostering Inclusivity

In addition to creating an inclusive language guide, fostering a truly inclusive workplace involves actively supporting one another as advocates by standing in solidarity. Advocates play a crucial role in advocating for and supporting marginalized colleagues. This can include amplifying their voices in meetings, challenging biased language or behavior, and actively seeking opportunities to include them in conversations and decision-making processes. By standing up against discrimination and inequality, advocates contribute significantly to creating a more inclusive environment where everyone feels valued and respected.

Solidarity transcends mere sympathy; it demands active engagement, education, and unwavering commitment to dismantling oppressive structures and fostering social justice. It’s about leveraging privilege and influence to challenge systemic inequalities, biases, and discrimination.

At its core, solidarity involves listening to marginalized voices, amplifying their experiences, advocating for their rights, and taking tangible steps toward creating an inclusive and equitable society where everyone can thrive. But solidarity doesn’t end there. It’s also about acknowledging mistakes and having the humility to apologize and learn from them.

Don’t forget that self-advocacy is equally important. Employees should feel empowered to speak up for themselves, assert their needs, and seek support when necessary. This may involve communicating preferences regarding language or accommodations, addressing instances of discrimination or microaggressions, and actively participating in initiatives to promote diversity and inclusion within the company. By advocating for themselves, employees ensure that their voices are heard and contribute to shaping a workplace culture that embraces and celebrates diversity in all its forms.

Self-advocacy is knowing one’s worth, setting clear goals, and communicating assertively, which are just a few key strategies in the arsenal of self-advocacy. By actively seeking feedback, documenting achievements, and building supportive relationships, individuals can empower themselves to navigate their professional and personal journeys with confidence and resilience.

Celebrating personal victories and fostering a culture of cross-departmental success can further bolster self-esteem and morale. And when it comes to feedback, let’s not confine ourselves to the limitations of yearly reviews. Embracing tools for continuous feedback ensures that growth and improvement remain ongoing processes.

In essence, solidarity and advocacy are intertwined pathways to empowerment and inclusivity. By embracing these principles, we not only uplift ourselves but also contribute to a more just and equitable world for all.

Final Thoughts

By fostering a culture of solidarity and advocacy alongside creating an inclusive language guide, we can continue to move forward on our journey toward building a workplace where every individual feels valued, respected, and empowered to succeed.

Picture of Christine Jones

Christine Jones

Christine Jones is a seasoned People Operations professional with more than 15 years of diverse experience in the field. Serving as the Senior People Operations at Choozle, Christine leads all aspects of People Operations functions, playing a critical role in shaping the company’s organizational culture and enhancing employee engagement. Christine’s expertise encompasses talent acquisition, performance management, employee relations, training and development, benefits administration, key initiatives, and compliance. Committed to fostering inclusive workplaces, Christine strives to ensure every employee feels valued, respected, and empowered to thrive.

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Decoding California’s Privacy Changes: 5 Must-Read Updates for Digital Marketers https://choozle.com/blog/decoding-california-privacy-changes-5-updates-for-digital-marketers/ Tue, 05 Mar 2024 06:42:46 +0000 https://choozle.com/?p=34660 Facebook Instagram X-twitter Linkedin Youtube Attention digital marketers and agencies: California’s recently updated privacy regulations are now in full effect. The California Privacy Protection Agency (CPPA) has signaled they intend to enforce them quickly. Meet Ben Isaacson, Choozle’s Fractional Privacy Officer When navigating the amended CCPA and its expanded Regulations, it’s critical for businesses to be clear about all […]

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Meet Ben Isaacson, Choozle’s Fractional Privacy Officer

When navigating the amended CCPA and its expanded Regulations, it’s critical for businesses to be clear about all their data uses and vendor relationships, and take necessary steps to meet the Regulations’ prescriptions. Here at Choozle, we’re privileged to have Ben Isaacson as our Fractional Privacy Officer. In this blog, Ben explores the 5 essential privacy-compliance requirements that are now enforceable in California.

Updated Privacy-Compliance Requirements

1. Privacy policies must be transparent and instructive. The Regulations illustrate how privacy policies should be a place of actionable instruction and not merely a restating of the text of the law. For example, to meet “notice at collection” requirements, businesses can link to a dedicated ‘collection’ section of their privacy policy, leverage just-in-time mobile disclosures, and other such strategic prompts. Privacy Policies must also inform consumers of not just their rights, but how to exercise them.

Under the CCPA as amended by the CPRA, consumers have the right to opt-out of data ‘sales’ and also from their data being ‘shared’ with targeted advertising providers. Additionally, if a website or mobile app collects ‘sensitive personal information’ such as precise geographic location (GPS), ethnicity or citizenship status, consumers must also be allowed to specifically opt-out of those uses. The privacy policy must state these (and all other consumer privacy rights) and mechanisms to exercise such rights.

2. Third party advertising opt-outs are through prescribed links and need to be ‘controlled’ by the Business. Businesses must provide opt-out links that post either a “Do Not Sell or Share My Personal Information” and a “Limit the Use of My Sensitive Personal Information” link (if such information is used). Instead of both links, businesses have an alternative option to reference a “Your Privacy Choices” link.

The link(s) must live in the website’s footer. The link(s) should direct users to specific, granular choices to opt out of targeted ads (aka; ‘cross contextual behavioral ads’) associated with third parties disclosed from visits to that Business website or app. For opt outs of the use of sensitive personal information, a Business may choose to make the opt outs granular and use-case specific. 

To be clear; there is no requirement under California or any other state privacy laws to push a ‘proactive’ cookie consent banner to website or mobile app visitors, but many websites have chosen to do so as a best practice and simple way of providing user choices with targeted advertising.

However, we know from the CA AG’s enforcement examples that a Business must ‘control’ the opt-out, which means that websites or apps should enable a ‘one-stop shop’ mechanism where a consumer can opt-out and/or toggle their third-party advertising choices (such as through a consent management platform (CMP) ‘cookie banner.’)

Simply pointing visitors to the third party advertising service websites privacy pages or to industry opt outs like the Digital Advertising Alliance’s (DAA) opt-out from a privacy policy link may not be sufficient for compliance with these new regulations.  

See below for more information on what to look for in selecting a consent management platform.   

3. Websites must recognize ‘Opt-Out Preference Signals’ in addition to offering other opt-out mechanisms. Consumers may now be using privacy-forward browsers (eg. DuckDuckGo) or browser plugins (eg. Privacy Badger) to automatically broadcast their opt-out requests to all websites that may ‘sell or share’ personal information (under the CA or other state privacy laws). The Regulations confirm that Opt-Out Preference Signals like Global Privacy Control (GPC) are additive and not a replacement for the other designated opt-out mechanisms a Business must provide.

Every CMP should have simple options to enable these opt-out signals to now be honored, and to provide the user with a confirmation that their opt-out signal has been recognized. But note that many CMPs do not necessarily recognize opt out preference signals by default. Be sure to affirmatively enable your CMP to recognize and honor opt out preference signals, and to provide consumers with a confirmation notice that their signals are in fact being honored. 

4. Your advertising services contracts should be clear about whether the entity collecting or receiving personal information is a ‘service provider’ or a ‘third party business’ processing data related to ‘sales’ or ‘shares’. It’s imperative for companies to designate in their commercial agreements whether they are a ‘service provider’ (or ‘processor), and include the corresponding prescriptive language surrounding data disclosures that restrict any ‘selling or sharing’ without specific written instructions. The Regulations explicitly state that if the prescribed language is not included in the contract that the entity may be considered a ‘Third Party.’

For every other advertising and marketing service that is not classified as a ‘service provider’, they may then be classified as a ‘third party’ [as long as they meet the ‘business’ threshold under CA law]. Third party businesses are responsible for complying with Do Not Sell or Share opt-outs and other privacy requests they may receive from their clients (e.g., through a GPC-enabled CMP).  

For example, the California Attorney General has entered into settlements with both Sephora and Doordash for not providing these sale/share opt-outs related to their third party advertising efforts (Sephora was specifically cited for not respecting GPC).

5. The consent bar is high and consent uses are limited. The original CCPA did not define the term ‘consent’ and used the term haphazardly in describing when it must be obtained. The Regulations now clarify that valid consent must be informed and explicit, and details some scenarios when it may or may not be used.

The key takeaways from this are:

  • Overt, freely-given consent must be obtained when re-establishing a relationship following an opt-out, including for third party advertising.  
  • Implementing intrusive or overly proactive consent banners that may be attempting to coerce, mislead, or interfere with their ability to use a website or app may be deemed a ‘dark pattern’ which may also be enforced against by the CPPA or AG.
  • Consent may not be forced through bundled agreements to terms of service, privacy policies, or other unrelated use purposes, or implied through tangential actions like closing a consent pop-up or continuing to browse a site. 
  • The most critical use case for consent is with the collection and selling/sharing of children’s data under 16 years of age. This dramatically differentiates from the federal Children’s Online Privacy Protection Act (COPPA) that requires parental consent for childrens data under 13 years of age. The new CA requirement can be enforced against any website targeting teenagers that uses third party advertising services where a sale or share may be taking place. As a result, websites or apps that are either ad supported, or actively engage in advertising retargeting to teens are encouraged to use proactive consent–based approaches to share visitor information with third party advertising services.

The Bottom Line

To comply with the amended CCPA and its expanded Regulations, it’s critical for businesses to be clear about all their data uses and vendor relationships, and take necessary technical, presentational and contractual steps to meet the Regulations’ prescriptions. As California Attorney General, Rob Bonta, recently stated, “There are no more excuses. Follow the law, do right by consumers, and process opt-out requests made via user-enabled global privacy controls.” 

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Ben Isaacson

Ben Isaacson is a Principal at In-House Privacy. For more than 25 years, he’s been a leading privacy professional and trusted counsel. During the ‘Internet 1.0’ era, he was instrumental in launching the first self-regulatory guidelines for email marketing, addressable TV, and mobile marketing, as well as lobbying extensively for the CAN-SPAM Act as Executive Director of the Association for Interactive Marketing (acquired by the DMA). He then served as Experian’s global head of digital privacy for a decade, and then built/sold the first push notification filtering app/wearable platform. Ben was one of the first privacy professionals to get certified as a CIPP/US with the IAPP in 2005, and completed the CIPP/E after the GDPR came into effect in 2018. He is a member of the State Bar of California, holds a J.D. from the Thomas Jefferson School of Law, and a B.A. from the University of Kansas.

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Navigating the Post-Cookie World: A Comprehensive Guide for Marketers and Advertisers https://choozle.com/blog/navigating-the-post-cookie-world-guide/ Sat, 02 Mar 2024 07:11:48 +0000 https://choozle.com/?p=34733 Facebook Instagram X-twitter Linkedin Youtube Google’s announcement to remove third-party cookies on Chrome by early 2025 has left many marketers and advertisers at medium-sized businesses wondering about the future of tracking, targeting, and measurement. While things will be different, this shift also presents an opportunity for collaboration on new and innovative approaches that can deliver […]

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The Origin of the Cookie

In 1994, at the age of 23, Lou Montulli, an engineer at Netscape, the company responsible for constructing one of the internet’s earliest widely used browsers, conceived the cookie. The motivation behind this invention stemmed from a prevalent issue on the nascent web— websites lacked effective memory. Each time a user loaded a new page, the website treated them as a stranger, hindering the development of fundamental web features we now take for granted, such as persistent shopping carts across various e-commerce pages.

Montulli explored various potential solutions before ultimately opting for the cookie, a decision he later elaborated on in a blog post. A more straightforward approach could have involved assigning each user a unique, permanent ID number, revealed to every website they visited by their browser. However, Montulli and the Netscape team dismissed this option due to concerns about third-party tracking of people’s browsing activity. Instead, they chose the cookie.

The Netscape team’s initial intention was for the cookie to facilitate the management of “state” within a single website. However, the evolving demands of the open web, primarily fueled by advertising, led to the emergence of technologies and tools like ad servers and site analytics companies. These tools played a crucial role in driving growth but faced the challenge of managing and communicating state across multiple sites, particularly for functions such as counting and frequency controls. This necessitated leveraging the cookie framework but applying it to the domain of the enabling technology, such as DoubleClick.

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Martin Smith

Martin Smith is the Senior Vice President of Sales at Choozle. He has over 30 years at the leading edge of innovation in media, data and data technology on both the agency and client-side. He is a veteran of businesses in their growth phases including Apple, Audible, MatchLogic and the Lowe Group. Martin has led revenue teams and been a key driver in effectively supporting business transformations enabled by technology and the effective application of data. He’s passionate about supporting advertisers and their agencies to maximize their investments in acquiring and developing their customer relationships.

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Building Your Dream Team: Who’s On Your Support Squad? https://choozle.com/blog/whos-on-your-support-squad/ Wed, 21 Feb 2024 07:14:43 +0000 https://choozle.com/?p=36480 Facebook Instagram X-twitter Linkedin Youtube I’ve consistently sought to lead an adventurous life, having been fortunate to travel to numerous destinations, reside in various countries, and engage in experiences that entail a certain level of personal risk. Living a life of adventure Living an adventurous life has not only shaped my character but also highlighted […]

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Adam Woods

Adam Woods is the Chief Executive Officer (CEO) and held two other roles at Choozle — Chief Client Officer and Chief Technology Officer. Throughout his tenure at Choozle, he has been improving the way that advertisers buy media through the Choozle platform. He has led initiatives to ensure that Choozle leads the space in terms of being a consultative partner that helps ensure the effective deployment of media through a combination of omni-channel planning, targeting best practices, upfront goal setting, and effective measurement.

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How to tell if your digital marketing campaign is running efficiently https://choozle.com/blog/how-to-tell-if-your-campaign-is-running-efficiently/ Thu, 03 Mar 2022 06:33:00 +0000 https://choozle.com/?p=45990 When running a digital advertising campaign, you can set yourself up for success from the launch of your campaign and continue to be efficient with how you spend your budget and measure your success. But, how do you know if those efforts are actually helping your campaign run efficiently? There are a few main pieces […]

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Utilizing high-quality connected TV deals on Choozle https://choozle.com/blog/utilizing-high-quality-connected-tv-deals-on-choozle/ Tue, 22 Feb 2022 06:44:52 +0000 https://choozle.com/?p=46065 Facebook Instagram X-twitter Linkedin Youtube Choozle prioritizes your ability to have a simple and understandable ad management experience by curating the highest quality inventory available for every campaign launched. Our non-conflicted platform brings together all sides to provide seamless access to top-quality, sourced connected TV (CTV) inventory. By using Choozle’s Deal Explorer, you are guaranteed […]

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